Terms and Conditions

Xplorer Lab ("Xplorer Lab," "we," "our," or "us") provides software, automation, AI-powered tools, website solutions, and related business services.

You must be at least 18 years old and legally able to enter into a binding agreement to use our Services. By using the Services, you represent and warrant that you meet these requirements.

You agree to use our Services only for lawful purposes and in compliance with all applicable laws, regulations, and carrier or platform requirements.

You agree not to:

• use the Services for unlawful, deceptive, abusive, or fraudulent activity;
• interfere with or disrupt the Services;
• attempt to gain unauthorized access to any systems or accounts;
• use the Services to send spam, unsolicited communications, or prohibited content;
• use the Services in a way that violates telecommunications, privacy, consumer protection, or intellectual property laws.

We may suspend or terminate access if we believe your use violates these Terms or applicable law.

To access certain Services, you may be required to create an account and provide business and contact information, including your name, business name, email address, phone number, website, and address. You agree to provide accurate, current, and complete information and to keep it updated. You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account.

By providing your mobile phone number and expressly opting in through our website, forms, or other approved methods, you agree to receive SMS or MMS messages from Xplorer Lab related to your account, service updates, reminders, support communications, and, where applicable, other messages you have consented to receive.

You may submit information to us through forms, onboarding flows, support requests, or use of the Services. You represent that:

• the information you submit is accurate;
• you have the right to submit it;
• it does not violate any law or third-party rights.

You retain ownership of your content, but you grant us a limited, non-exclusive license to use, process, store, and display it as needed to provide and improve the Services.

Certain Services may require payment, either as one-time purchases, recurring subscriptions, usage-based charges, setup fees, or custom service fees. By purchasing paid Services, you agree:

• to pay all fees and applicable taxes;
• that prices may be displayed on our website, proposals, invoices, or checkout pages;
• that subscription plans may renew automatically unless canceled in accordance with the applicable plan terms;
• that we may suspend or terminate paid Services for non-payment.

Unless otherwise stated in writing, fees are non-refundable once services have been delivered, provisioned, or performed.

Our Services may integrate with or rely on third-party providers, including messaging providers, payment processors, hosting providers, email providers, AI platforms, APIs, and business tools. We are not responsible for the availability, content, functionality, or policies of third-party services. Your use of third-party services may also be subject to their own terms and privacy policies.

All content, branding, logos, software, workflows, designs, text, graphics, interfaces, and materials provided by Xplorer Lab are owned by or licensed to Xplorer Lab and are protected by applicable intellectual property laws. Except as expressly permitted, you may not copy, reproduce, modify, distribute, license, sell, or create derivative works from our materials without prior written consent.

We may modify, update, suspend, or discontinue any part of the Services at any time, with or without notice. We do not guarantee that the Services will always be available, uninterrupted, secure, or error-free.

The Services are provided on an "as is" and "as available" basis. To the fullest extent permitted by law, Xplorer Lab disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, non-infringement, and uninterrupted availability. We do not guarantee any specific business result, revenue increase, lead volume, cost savings, or performance outcome from use of the Services.

To the fullest extent permitted by law, Xplorer Lab and its officers, employees, contractors, affiliates, and partners shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including loss of profits, revenue, data, business opportunities, or goodwill, arising out of or related to your use of the Services. Our total liability for any claim arising out of or relating to the Services shall not exceed the amount you paid to Xplorer Lab for the applicable Services during the twelve (12) months preceding the event giving rise to the claim.

You agree to defend, indemnify, and hold harmless Xplorer Lab and its affiliates, officers, employees, contractors, and agents from and against any claims, liabilities, damages, losses, and expenses, including reasonable attorneys' fees, arising out of or related to:

• your use of the Services;
• your violation of these Terms;
• your violation of applicable law;
• your infringement of any third-party rights.

Your use of the Services is also governed by our Privacy Policy. Please review it to understand how we collect, use, and protect your information.

We may suspend or terminate your access to the Services at any time if:

• you violate these Terms;
• you fail to pay applicable fees;
• your use creates legal, security, or operational risk;
• we are required to do so by law or service provider requirements.

You may stop using the Services at any time.

These Terms are governed by the laws of the State of Florida, without regard to conflict of law principles.

Any dispute arising out of or relating to these Terms or the Services shall first be attempted to be resolved informally by contacting Xplorer Lab. If a dispute cannot be resolved informally, it shall be resolved exclusively in the state or federal courts located in Miami-Dade County, Florida, and you consent to the jurisdiction and venue of those courts.

We may update these Terms from time to time. If we make material changes, we will post the updated version on this page and update the "Last Updated" date above. Your continued use of the Services after changes become effective constitutes your acceptance of the revised Terms.