Privacy Policy

We may collect the following categories of information:

We may use your information to:

• Provide, operate, and maintain our Services
• Create and manage your account
• Respond to inquiries and provide support
• Deliver requested services, onboarding, automations, websites, and integrations
• Send service-related notifications and updates
• Communicate with you regarding your account, purchases, requests, or support tickets
• Improve our website, Services, and user experience
• Monitor usage, detect security incidents, and prevent fraud or abuse
• Comply with legal obligations
• Enforce our Terms and Conditions

If you expressly opt in, we may also use your phone number or contact information to send you messaging communications related to your account, services, support, reminders, and other communications you have agreed to receive.

If you provide your mobile phone number and explicitly consent to receive SMS messages from Xplorer Lab, you may receive text messages related to your account, service updates, reminders, customer support, and other communications you have consented to receive.

You may opt out of SMS messages at any time by replying STOP to any message. For help, reply HELP or contact us using the contact information listed below. Mobile opt-in data and consent will not be shared with third parties or affiliates for marketing or promotional purposes.

We do not sell your personal information. We may share your information only in the following limited circumstances:

• With service providers and vendors who help us operate our business and provide the Services, such as hosting providers, payment processors, messaging providers, analytics providers, customer support tools, and infrastructure partners
• With third-party integrations or platforms you choose to connect to our Services
• When required by law, regulation, subpoena, court order, or other legal process
• To protect our rights, users, systems, or property
• In connection with a merger, acquisition, financing, sale of assets, or business transfer

We may use cookies, pixels, and similar technologies to:

• Remember preferences
• Analyze website traffic and usage
• Improve performance and functionality
• Support marketing and analytics efforts

You can usually modify your browser settings to decline cookies, but some parts of the Services may not function properly if you do so.

We retain personal information for as long as reasonably necessary to:

• Provide the Services
• Maintain business and legal records
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

We may retain opt-in and opt-out records related to messaging consent as needed for compliance and recordkeeping purposes.

We use reasonable administrative, technical, and organizational safeguards designed to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Depending on your location and applicable law, you may have rights regarding your personal information, including the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information
• Object to or restrict certain processing
• Withdraw consent where processing is based on consent

To make a privacy-related request, please contact us using the information below. You may opt out of marketing emails by using the unsubscribe link in those emails. You may opt out of SMS communications by replying STOP.

Our website and Services may contain links to third-party websites, platforms, or services. We are not responsible for the privacy practices, content, or policies of third parties. We encourage you to review their privacy policies before providing them with your information.

Our Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13 without appropriate consent, we will take steps to delete it.

If you access our Services from outside the United States, please note that your information may be transferred to, stored in, and processed in the United States or other jurisdictions where our service providers operate.

We may update this Privacy Policy from time to time. If we make material changes, we will post the updated version on this page and update the "Last Updated" date above. Your continued use of the Services after any changes become effective constitutes your acceptance of the revised Privacy Policy.